Getting patients the right care at the right time

We partner with the NHS to deliver Integrated Urgent Care services across England, combining clinical expertise, innovation and local collaboration to ensure patients receive the right care, at the right time.

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Digital_island-caller-hij

Who are Practice Plus Integrated Urgent Care (IUC)

Practice Plus IUC provides NHS urgent care services across England. We bring together NHS 111, Clinical Assessment Services (CAS), Out of Hours (OOH) and GP services to help patients get the right care, at the right time. Working with NHS organisations, our teams assess, advise and treat patients, or connect them to the most appropriate service for their needs.

Our purpose

Our services are delivered by a multidisciplinary team, including clinicians, health advisors and operational colleagues. They work together 24/7 to provide safe, effective care and support patients when they need it most. We are committed to creating an inclusive, supportive environment where our people can thrive.

Our people

Behind every call, assessment and referral is a highly skilled, multidisciplinary team. Our colleagues include clinicians, health advisors, digital specialists and operational teams working together around the clock to deliver safe, effective care.

We are committed to creating an inclusive environment where our people can thrive, because when colleagues feel supported, patients benefit too.

Quality and continuous improvement

We focus on delivering safe, high-quality care across all our services. We regularly review what we do, listen to feedback, and make improvements to ensure we are providing the best possible experience for patients and the NHS.

Our values

Our work is guided by four core principles:

Together, these values underpin our vision of delivering Access to Excellence for patients, partners and colleagues alike.