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NHS 111

Expert teams delivering NHS 111 services across the UK. Every year we support millions of patients by assessing their needs and directing them to the right care quickly and safely.

Care advisor

Practice Plus Integrated Urgent Care (IUC) provides NHS 111 services to help patients get urgent medical advice and support. NHS 111 is available 24 hours a day, 7 days a week. Patients can call or go online to get help if they need medical advice quickly but it’s not an emergency. Our trained health advisors and clinicians assess each situation and guide patients to the most appropriate care.

Working with the NHS

We work in partnership with the NHS to deliver NHS 111 services when additional support is needed. Our teams answer calls, assess patients and, where appropriate, connect them to a clinician or arrange further care. This helps ensure patients are directed to the right service and can access help quickly and safely.

Our NHS 111 contact centres are located across England, including:

From these locations, our teams support NHS services and patients across a range of regions.

OOH colleague
Out-of-Hours
Our OOH service are there to help when a patient requires urgent care outside of normal working hours.
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Clinical Assessment Service
Our Clinical Assessment Service teams provide clinical support to call handlers and patients who come through NHS 111.
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GP services
We run community GP practices on behalf of the NHS, providing the full range of care patients expect from their local surgery.
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