Patient engagement winter pressures
1 November 2025
Highlighting winter pressures across South West London
A collaborative story with NHS South West London has highlighted how our NHS 111 teams helped manage rising winter pressures—supporting over 36,000 callers in December 2024 alone. With faster response times, more clinical assessments, and wider use of local services like GP hubs, urgent community response and Pharmacy First, the feature showcases how we’re keeping patients safely out of hospital where appropriate.
Huge thanks to all our colleagues who contributed their words and insights, and to Elizabeth Thompson, Content, Campaigns and Engagement Manager – NHS South West London Integrated Care System for involving us in this important piece. It’s a real testament to the dedication and impact of our teams.
